Privacy Policy

ScanHealth ("we," "us," or "our") operates the website scanhealth.co and the ScanHealth application (collectively, the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.

By using the Service, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

1.1 Personal Information

When you create an account or use our Service, we may collect:

• Name and email address
• Age, gender, and basic demographic information (used to provide age- and gender-appropriate educational context)
• Password (stored in encrypted form)

1.2 Health Report Data

When you upload a blood test report or manually enter lab values, we process:

• Blood test results (biomarker names and values)
• Laboratory name and report date (if present on the uploaded document)

Important: We process this data solely to generate educational explanations of your biomarkers. We do not use your health data for advertising, marketing to third parties, or any purpose other than delivering the Service to you.

1.3 Automatically Collected Information

When you access the Service, we may automatically collect:

• Device type, operating system, and browser type
• IP address and approximate geographic location
• Pages visited, features used, and session duration
• Referral source

1.4 Payment Information

If you make a purchase, payment is processed by our third-party payment processor. We do not store your full credit card number, CVV, or banking details on our servers.

2. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain the Service
• Generate educational health literacy content based on your uploaded reports
• Create and manage your user account
• Process transactions and send related information
• Send you updates, educational content, and Service-related notifications
• Monitor and analyze usage patterns to improve the Service
• Detect, prevent, and address technical issues or fraudulent activity

We do not use your information to:

• Provide medical advice, diagnosis, or treatment recommendations
• Sell your personal or health data to third parties
• Target you with health-related advertising based on your report data
• Make any clinical or diagnostic determinations

3. How We Store and Protect Your Information

3.1 Data Storage

Your data is stored on secure cloud infrastructure. We use industry-standard encryption for data in transit (TLS/SSL) and at rest.

3.2 Data Retention

• Account data is retained for as long as your account is active.
• Uploaded reports and generated results are retained for as long as your account is active so you can access your history.
• You may request deletion of your account and all associated data at any time (see Section 7).

3.3 Security Measures

We implement commercially reasonable security measures including encrypted data transmission, secure cloud hosting, access controls, and regular security reviews. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

4. Sharing of Your Information

We do not sell your personal information or health data.

We may share your information only in the following circumstances:

• Service Providers: With third-party vendors who assist us in operating the Service (e.g., cloud hosting, payment processing, analytics). These providers are contractually obligated to protect your data and use it only for the purposes we specify.
• Legal Requirements: If required by law, regulation, legal process, or governmental request.
• Safety: To protect the rights, property, or safety of ScanHealth, our users, or others.
• Business Transfers: In connection with a merger, acquisition, or sale of assets, in which case your data would remain subject to this Privacy Policy.
• With Your Consent: When you explicitly authorize us to share specific information.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Keep you signed in to your account
• Remember your preferences and settings
• Understand how you use the Service
• Improve performance and user experience

You can control cookie settings through your browser. Disabling cookies may affect certain features of the Service.

6. Third-Party Services

Our Service may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to read their privacy policies before providing any personal information.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal data we hold about you
• Correct inaccurate or incomplete data
• Delete your account and all associated data
• Export your data in a portable format
• Withdraw consent for data processing at any time
• Object to certain types of data processing

To exercise any of these rights, please contact us at support@scanhealth.co. We will respond to your request within a reasonable timeframe.

8. Children's Privacy

Our Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child, we will take steps to delete that information promptly.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. Your continued use of the Service after such changes constitutes acceptance of the updated Privacy Policy.

10. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us at:

Email: support@scanhealth.co
Website: scanhealth.co